{"id":25317,"date":"2019-12-17T15:04:23","date_gmt":"2019-12-17T14:04:23","guid":{"rendered":"https:\/\/www.mattioli.it\/online-store-return-policy\/"},"modified":"2026-05-29T12:02:47","modified_gmt":"2026-05-29T11:02:47","slug":"online-store-return-policy","status":"publish","type":"page","link":"https:\/\/us.mattioli.it\/en\/online-store-return-policy\/","title":{"rendered":"Online store return policy"},"content":{"rendered":"
[vc_custom_heading text=”RETURNS” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”][vc_custom_heading text=”A SERVICE DESIGNED FOR PEACE OF MIND” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

We want every Mattioli creation to perfectly meet your expectations.<\/p>\n

For this reason, we offer free returns throughout the European Union, providing a simple and fully assisted experience.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”RETURN PERIOD” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

You may request a return within 30 days of your order delivery.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”RETURN CONDITIONS” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Creations must be returned in their original condition:
\nunworn, perfectly intact, and complete with packaging, documents, and labels.<\/p>\n

Every detail is verified with the utmost care<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”PROCEDURE” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

To initiate a return, please contact our Customer Service:
\ncontact@mattioli.it<\/a><\/p>\n

We kindly ask you to provide the order number and the return request.
\nOur team will guide you through every step, arranging the collection and addressing any needs.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”REFUND” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

Once the product has been received and verified, we will proceed with the refund using the original payment method.<\/p>\n

You will receive a confirmation notice as soon as the process is completed.<\/p>\n<\/div><\/div>

<\/div><\/div>[vc_custom_heading text=”IMPORTANT NOTE” font_container=”tag:h5|text_align:left” use_theme_fonts=”yes” css=”%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D”]

In the event that the conditions indicated above are not met, Mattioli reserves the right to refuse the return.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"RETURNS\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\"][vc_custom_heading text=\"A SERVICE DESIGNED FOR PEACE OF MIND\" font_container=\"tag:h5|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\"]We want every Mattioli creation to perfectly meet your expectations. For this reason, we offer free returns throughout the European Union, providing a simple and fully assisted experience. [vc_custom_heading text=\"RETURN PERIOD\" font_container=\"tag:h5|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\"]You may request a return within 30 days...","protected":false},"author":541,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"version":[1352],"class_list":["post-25317","page","type-page","status-publish","hentry","version-1352"],"acf":[],"yoast_head":"\nOnline store return policy - Mattioli<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/us.mattioli.it\/en\/online-store-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online store return policy - 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